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SIAM QUEEN TOUR CO., LTD.
TAT License No.: 34/03124
Address: 53/6 Moo 4, Maikhao, Thalang, Phuket 83110
Monday - Saturday 9.00 - 22.00
Public holidays - days off
All group and individual tours are booked with full payment only. All prices are in the national currency of the Kingdom of Thailand - baht.
Tourist is obliged to provide complete and accurate information about the participants of the tour. In case of providing false information by the client, the company declines all responsibility. Please inform the manager about chronic diseases, musculoskeletal disorders, pregnancy, age and height of your child/children before booking. In case of not giving this information, our company is released from responsibility, a tour may be canceled before, during or after the booking or at any time during the tour without a refund.
All prices are shown without additional payment for transfer from remote regions, the amount of additional payment is calculated by the manager when booking.
All tours of our company are operated by a licensed transport company in accordance with the contracts. Our company is not responsible for the services of other agencies, as well as third parties during the booking and during the tours.
Insurance is required for all tours and does not cover chronic disease, pregnant women, alcohol/drug intoxicated persons. Persons under the intoxication of alcohol/drugs, as well as persons who violate public order, the laws of the Kingdom of Thailand, not complying with the rules of safety in transport may be suspended from the tour at any time of its duration without refund and return transfer, followed by contacting the police in case of a threat to staff or tourists.
The order, time, duration of tours, stops during tours and transportation may be changed at the discretion of the company without significant change of the program.
The company may transfer the contact details of clients to third persons involved in transfer organization.
Changes to bookings are subject to change during specified working hours.
Change of the group tour date is possible not later than 24 hours before the start of the program (made only if there are available seats for the requested date).
Group tour date changes are free of charge and only once.
Cancellation of the group tour at the request of the tourist is possible not later than 24 hours before the start of the program, and the company will charge 30% of the cost of the tour.
Cancellation of an individual tour at the request of the tourist is possible not later than 24 hours before the start of the program. When canceling an individual tour at the request of the tourist, the company will charge 50% of its cost.
Changing the booking date of an individual tour to another date is possible not later than 72 hours before the start of the program (only if there is available transport for the requested date).
Penalty for changing the date of an individual tour may be up to 50% of its cost.
When providing properly issued medical documents canceling the tour no later than 24 hours before departure, 100% of its cost is refunded to the specified tourist; 70% of the cost of the tour - to one of the parents in case of disease of the child on the date of the tour confirmed by medical documents. The medical document confirming the disease on the date of the tour must contain the details of the clinic, the stamp of the clinic, the data of the tourist.
In case of no show for departure - payment is not refundable.
In case of canceled tours due to the fault of the carrier or storm warnings (sea tours only), it is possible to change the date of the tour or a full refund.
Cancellation of the tour due to precipitation will not be made and no refunds will be given.
Minor children are allowed on cruises and excursions when accompanied and under the sole responsibility of an adult.
The company is not responsible for the loss or damage of tourists' personal belongings during the tours.
Information on the site is provided for informational purposes, detailed conditions of booking and tours, information about current programs are provided by the manager of the company.